Please attach the file in your next reply. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. Obviously if the program is already running it will continue to run. Do programs still run when computer is locked Unless the program is designed to be a screen saver you can’t run it when the computer is locked. You will be presented with a page stating, " Get Started!"Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer If you configure your Windows PC the right way, your download can continue even in sleep mode. Place a checkmark next to Accept License Agreement and click Next
You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
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